Terms & Conditions
Pruthvi Tours & Travels

We provide tour packages, vehicle rental, guided tours, transfers, and related travel services as described on our website, brochure, or booking confirmation. Specific services, itineraries, inclusions, and exclusions are confirmed at the time of booking.

1. Booking & Confirmation

• A booking is confirmed only after the required advance or full payment is successfully received and a booking confirmation is issued by us via Email, SMS, or WhatsApp.
• Customers are responsible for providing accurate personal and travel details during booking. Incorrect information may result in delays, service changes, or cancellation.

2. Payment Policy

• All payments must be made using our approved payment methods within the specified timeline mentioned during the booking process.
• Any additional expenses such as tolls, parking charges, entry tickets, extra kilometers, or waiting charges must be paid by the customer unless specifically included in the package.

3. Cancellation & Refund

• Cancellation requests must be submitted before the scheduled departure date. Refund eligibility depends on the cancellation policy applicable to the booked service.
• Processing charges, supplier cancellation fees, or non-refundable reservations may be deducted before issuing any eligible refund.

4. Tour Packages & Itinerary

• Tour itineraries are prepared for customer convenience; however, destinations, timings, or activities may change due to weather conditions, road closures, government regulations, or unforeseen circumstances.
• Any additional sightseeing, optional activities, or personal expenses not specifically mentioned in the package inclusions will be charged separately.

5. Vehicle Rental & Usage

• Vehicles are provided only for the duration, destination, and travel plan confirmed at the time of booking unless otherwise agreed.
• Customers must ensure that the vehicle is used responsibly and should avoid any activity that may cause damage, illegal use, or violation of local traffic regulations.

6. Driver & Passenger Responsibilities

• Our drivers are experienced professionals and will operate the vehicle according to applicable traffic laws and safety regulations throughout the journey.
• Passengers are expected to behave respectfully with drivers and fellow travelers. Misconduct, abusive behavior, or illegal activities may result in immediate termination of the service.

7. Delays & Service Interruptions

• We are not responsible for delays caused by heavy traffic, weather conditions, natural disasters, vehicle breakdowns, strikes, or government restrictions beyond our control.
• While every effort is made to maintain schedules, arrival and departure times are estimates and cannot be guaranteed under all circumstances.

8. Customer Responsibilities

• Customers must carry valid identification documents and any permits or travel documents required for the destinations included in their booking.
• It is the customer's responsibility to arrive at the pickup location on time. Delays by the customer may reduce the travel duration without any refund.

9. Liability & Disclaimer

• We act as a travel service provider and are not liable for losses, injuries, delays, or damages arising from events beyond our reasonable control.
• Customers are responsible for safeguarding their personal belongings during the journey, and we are not liable for lost, stolen, or damaged items.

10. Contact

For questions, bookings, or complaints, please contact:

Pruthvi Tours & Travels
Phone: 9620-465-622 / 6362-268-778
Email:  [pruthvitourstravelshub] [at] [gmail] [dot] [com]
Address: Mahalaxmi Nagar Opp Mahalaxmi Temple Vidayanagar Hubballi 580031